23 March 2020
A message to our customers
No doubt you are being inundated with various messages as the COVID-19 situation rapidly evolves, so we'll keep this short and to the point.
Ballance, SealesWinslow and Super Air are open for business and we know you are too. Agricultural is an essential service, that includes us, your fertiliser, feed and spreader experts.
Rest assured, we are taking every precaution to keep our members, families and communities safe and healthy, while helping to keep the agricultural sector running. We are and have been following a very strict set of protocols.
Operating when the rest of the country is being shut down is a privilege and comes with huge responsibility. If we breach any of the strict Government protocols we will have the privilege withdrawn.
Locally made with a local supply network
Ballance and SealesWinslow are New Zealand companies, we produce our products locally. We have good stock levels and, if needed, we have contingency plans in place to ensure we can continue to supply our key products.
Our supply teams, including merchants and spreaders, will continue to operate as normal but with increased precautions.
Please contact your Nutrient Specialist or our Customer Services team on 0800 222 090, we will be able to help you over the phone / email.
This is a great time to take advantage of MyBallance, our online platform where you can order product, see a summary of your nutrient spend and use, and receive regular updates. If you aren’t already registered for MyBallance, you can do so at myballance.co.nz/register.
For the safety of our team and customers our Technical Sales Reps (TSR) are working from home. All manufacturing sites are closed to visitors and pick-ups. Please contact your TSR or our customer service team for any orders or enquiries – ph: 0800 287 325.
I want to encourage you all to look after yourselves and your families as we all move into a different way of working and living for the next four weeks. Good hand hygiene, maintaining the 2 metre distancing and minimising socialising are critical. That said, It is important that we stay connected over this period so please use technology to reach out to us if you have any questions.
Previous COVID-19 updates